Frequently Asked Questions (FAQ)

Welcome to the Aurorlane help center. We believe that clarity and transparency are the foundations of an exceptional shopping experience. If your question is not addressed below, please feel free to reach out to our dedicated support team.

1. How long will it take to receive my order?

We strive for precision in every delivery. Our handling time is 1–2 business days (Monday–Friday). Once your order is processed, transit typically takes 6–8 business days. In total, you can expect your package to arrive within 7–10 business days.
2. Do you offer free shipping?

Yes! We are proud to offer completely free shipping on all orders delivered within the United States. There are no hidden fees or minimum purchase requirements.
3. Where is Aurorlane located?

Aurorlane is a US-based brand operated by Gostoprime LLC. Our official headquarters is located at 30 N Gould St Ste R, Sheridan, WY 82801, USA.
4. What if I receive a defective product?

Your satisfaction is our priority. If you receive an item that is defective or damaged by the carrier, we will replace it at no cost to you. Please contact us and initiate the return within 30 days of receipt.
5. Can I cancel my order after it's placed?

Yes, we offer a 24-hour cancellation window from the moment your order is placed. To request a cancellation within this timeframe, please reach out to our support team immediately.
6. What is your return policy?

We offer a simple 30-day hassle-free return policy. To be eligible, items must be unused, in their original condition, and returned with all original packaging and tags.
7. When will I get my refund after returning a product?

Once we receive and inspect your returned item, we will process your refund. The funds typically appear on your original payment method within 7 business days, depending on your bank's processing time.
8. Do you offer any warranties or guarantees on your products?

Yes, we provide a 30-day warranty on all purchases to ensure you receive the quality and craftsmanship you expect from Aurorlane.
9. How can I contact customer support?

You can reach our dedicated team via our Contact Us page or by emailing us directly at support@aurorlane.com. We are always here to help.
10. Do you ship internationally?

Currently, we ship exclusively within the United States to ensure the fastest and most reliable service for our customers.
11. Do you have a physical store location I can visit?

We are an online-only boutique. This allows us to focus on curating a premium selection of home decor while offering the best possible value to our customers.
12. Can I place a bulk order for my business or organization?

Yes, we welcome bulk orders. Please contact our support team to discuss your specific needs and volume requirements.
13. What is the process for exchanging a product?

If you wish to exchange an item for a different color or size, please contact us at support@aurorlane.com. Our team will guide you through our quick exchange process.
14. How can I track my order?

Once your order departs, you will receive an email with a live tracking number from DHL, FedEx, or UPS. You can use this to monitor your package's journey directly on our website.