Refund policy

At Aurorlane, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process designed to protect your experience.

30-Day Easy Returns

You have 30 days from the day you receive your order to initiate a return. To be eligible for a return, items must be:

  • Unused and in their original condition.
  • Returned with the original packaging, tags, and accessories.
  • Free from any signs of wear or damage.

Restocking Fee: $0.00 — We do not charge any restocking fees for returns.

Return Shipping Costs

  • For Defective or Incorrect Products: If the product is incorrect, damaged by the carrier, or defective in any other way, Aurorlane covers all return shipping costs. There is no cost to the customer in these cases.
  • For Customer Remorse (Change of Mind): If you ordered the wrong item, it doesn't fit, or you simply no longer want it, the customer is responsible for paying the actual return shipping cost. Original shipping costs are non-refundable.

How to Initiate a Return

  1. Contact Us: Email our support team at support@aurorlane.com with your order number and the reason for the return.
  2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send It Back: Follow the instructions provided in our return authorization email. We recommend using a trackable shipping service as all shipments include free insurance against loss or damage during the initial delivery.

Refund Process

  • Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
  • Refund Timing: After approval, your refund will be processed to your original payment method. It typically takes up to 7 business days for the refund to appear, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different color, size, or a different product entirely, please contact us at support@aurorlane.com, and our team will assist you with a quick exchange process.

Contact Information

For any questions regarding our policies, please reach out to our dedicated team:

  • Store Name: Aurorlane
  • Legal Entity: Gostoprime LLC
  • Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
  • Email: support@aurorlane.com
  • Phone: +1 (307) 443-4283
  • Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
  • Response Time: We aim to respond to all inquiries within 24 hours on business days.